BISP 2025: How to check your complaint status and follow up

If you’ve filed a complaint with BISP (Benazir Income Support Programme) and haven’t received any update, you’re not the only one.

Many people want to know how to check the status of their complaint and what steps to take if there’s no reply. This simple guide will help you understand the process and follow up properly.

The BISP complaint tracking system helps ensure that every person’s voice is heard. Whether your payment is delayed, wrongly deducted, or not received at all — you can file a complaint. Each complaint gets a tracking number so you can follow up and receive updates.

Before You File a Complaint

Make sure to include:

• Your valid CNIC number

• A working mobile number

• Details of the problem (e.g., payment issue, fingerprint error, or deduction)

• The date and location of the issue, if known

Once your complaint is submitted, you’ll receive a complaint number. Save this carefully — you’ll need it to check your status.

How to Follow Up on Your Complaint

Step 1: Keep Your Complaint Number Safe
Write it down or take a photo. This number is used to track your case.

Step 2: Wait for a Few Days
Give the system at least 7 working days to process your complaint. Simple issues may be resolved quickly, but complicated cases might take longer.

Step 3: Visit the BISP Office
After a few days, go to the same BISP Tehsil Office where you filed your complaint. Provide your CNIC and complaint number and ask about your case. You might hear updates like:

• “In Process”

• “Resolved”

• “Pending Documents”

• “Closed with Action Taken”

What to Do If You Still Don’t Get a Response

If you’ve waited 10 to 14 days with no update:

• Visit the office again

• Ask to meet the officer handling your case

• Clearly explain your issue and show your complaint number

• Request a status slip or written confirmation

• If needed, ask to speak to a supervisor to escalate the matter

What Happens After It’s Resolved?

Once your complaint is fixed:

• You may receive refunded money if there was a deduction

• Fingerprint problems will be updated so you can collect future payments

• If wrongly disqualified, your eligibility may be restored

Always ask for a “Resolved” slip or confirmation for your records.

Useful Tips for Success

• Stay calm and respectful when visiting offices

• Don’t use agents or middlemen — handle the case yourself

• Keep copies of your CNIC, complaint number, and any slips

• Follow up regularly but politely

• Don’t submit duplicate complaints unless you’re told to

Following these simple steps can help you get your BISP complaint solved quickly and smoothly.

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