BISP September 2025: Why Eligible People Are Marked Inactive

The Benazir Income Support Programme (BISP) is one of Pakistan’s biggest welfare schemes. For many years, it has helped poor families by giving them money to buy food, pay school fees, and cover daily needs. Without this support, many people would not survive in today’s tough economic situation.

But in September 2025, a new issue has worried thousands of families: many people who qualify for BISP are suddenly marked as “inactive” in the system. This has stopped their payments, leaving them confused and stressed.

This article explains why accounts become inactive, how it affects families, and what steps can be taken to solve the problem.

Why Do Accounts Become Inactive?

BISP uses a digital system that checks your details with NADRA, banks, and other records. If something does not match, your account may turn inactive. Common reasons include:

• Outdated Information – CNIC expired, income changed, or family details not updated.

• Biometric Issues – Fingerprints not matching, especially for elderly or women who work with their hands.

• Bank/Card Problems – Expired cards, frozen accounts, or issues with the new Postbank Black Card.

• Audits and Checks – Sometimes accounts are paused during random reviews.

• CNIC or Household Changes – New CNIC or updated family details may take time to show in the system.

How It Affects Families

When payments stop, the impact is immediate:

• Families struggle to buy food.

• Medicines and healthcare become unaffordable.

• Parents cannot pay school fees or buy books.

• People fall into debt by borrowing money.

• Many waste time and money traveling to offices for help.

For poor households, this feels like being left alone by the government.

How to Fix Inactive Status

If your account says “eligible but inactive,” here’s what you can do:

1. Visit BISP Tehsil Office – Take your CNIC, update family or income details.

2. Biometric Verification – Try again at an ATM or payment center. If fingerprints fail, request manual verification.

3. Fix Bank/Card Issues – Renew expired cards, link your CNIC, or register for the Postbank Black Card.

4. Call 8171 Helpline – Ask for the reason, get a case number, and report any illegal deductions.

5. File an Appeal – If wrongly marked inactive, submit an appeal with proof.

How to Avoid This in Future

• Renew your CNIC on time.

• Update family and income details with BISP.

• Check status by sending CNIC to 8171.

• Collect payments only from official centers.

• Keep your Postbank Black Card safe and updated.

• Save all receipts as proof.

Real-Life Stories

• A widow in Punjab became inactive due to fingerprint issues. She solved it with manual verification.

• A farmer in Sindh lost payments after renewing his CNIC. Once updated in the system, payments resumed.

• An elderly man in KP faced delays because his card expired. After applying for a new one, his money was released.

These stories show that inactive status can happen to anyone, but it is temporary if you take the right steps.

Read More: BISP 8171 Kafalat September 2025: Rs13,500 Installment Released for Eligible Families