8171 SMS received but no BISP payment? Here’s what to do

Have you received a message from 8171 saying you’re eligible for the Benazir Income Support Programme (BISP) but haven’t received any money yet? Don’t worry — many people face this issue. Here’s a simple guide to help you understand why this happens and what steps you can take.

Why Did I Get an SMS but No Payment?

Receiving an SMS from 8171 means your information matches BISP records, but your payment may still be on hold. Common reasons include:

• Payment is still being processed.

• Fingerprint verification failed.

• Your district is temporarily locked for payments.

• The SIM used isn’t registered in your name.

• Your CNIC is under final review.

• You changed your mobile number, so messages aren’t reaching you.

What to Do First

Send CNIC Again to 8171

• Open your SMS app.

• Type your 13-digit CNIC number (no spaces).

• Send it to 8171 and wait for a reply about your payment status.

Check Status Online

• Visit the 8171 web portal.

• Enter your CNIC and captcha code.

• Check if your payment is approved, in process, or on hold.

Common Issues and Solutions

✔ Not Receiving SMS Properly

• Update your contact number at the nearest BISP office.

• Ensure your SIM is registered in your name.

• Check your phone’s settings to allow SMS.
  ✔ Biometric Fingerprint Failed

• Update your fingerprints at a NADRA center.

• Visit the nearest BISP center for re-verification.
  ✔ CNIC Under Verification

• Wait 3–10 working days for processing.

• If still no update, visit your local BISP office for manual checking.
  ✔ District Lock or System Block

• Some areas may be temporarily frozen for payments.

• Visit a BISP help center and request a data review.

When to Visit a BISP Office

Go to your nearest BISP Tehsil office if:

• You’ve tried SMS and the online portal, but there’s still no payment.

• Take these with you:

  • Original CNIC

  • Registered SIM mobile phone

  • Screenshot of the 8171 SMS
    Tell the officer:

“I got a message from 8171, but the payment hasn’t been released.”

Tips to Avoid Future Delays

✔ Always use the same mobile number registered with BISP.
✔ Keep your CNIC valid and updated.
✔ Update fingerprints at NADRA if needed.
✔ Never pay agents for help — BISP services are 100% free.
✔ Regularly check your payment status using 8171 or the web portal.

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