BISP retail centers make access easier in July 2025

In July 2025, the Benazir Income Support Programme (BISP) made a big change to help people get their payments more easily. Instead of waiting in long lines at government camps or going to specific bank branches, many beneficiaries—especially women—can now collect their money from local retail payment centers.

This new system was designed to make access quicker, safer, and more comfortable. For thousands of low-income families, it has already made life a little easier.

The retail payment model works like this: instead of only collecting cash from official camps or banks, beneficiaries can now visit nearby shops or agents registered with BISP. These shops include grocery stores, mobile shops, and utility bill centers that are trained to accept payments safely.

What Changed in July?

1. More Locations Opened
   BISP added many retail centers, especially in far-off areas. This means women no longer need to travel long distances or wait in the heat.

2. Biometric Verification Started
   To keep payments secure, women now use their thumbprints to collect money. This makes sure only the right person gets the cash.

3. Receipts Given to Beneficiaries
   Each woman gets a printed receipt after receiving her payment. This helps her keep track of the amount and date.

4. Better Safety and Comfort
   Since retail shops are indoors, women don’t have to wait in the hot sun or crowded camps anymore.

How the New System Works

• Step 1: Check your eligibility via SMS or at a BISP help desk.

• Step 2: Find the nearest registered retail center.

• Step 3: Bring your original CNIC (no photocopies).

• Step 4: Scan your thumb for identity verification.

• Step 5: Collect your cash and printed receipt.

How This Helped Women

The new system has made things better for women in many ways:

• Closer Locations: Shops are near their homes, so no need to travel far.

• More Control: Only the woman’s thumbprint works, so no one else can take her money.

• Dignity: Payments are collected indoors, away from crowded public places.

• Flexible Hours: Shops stay open longer than banks, making it easier for women to visit.

Challenges Some People Faced

Even though the system has improved, some issues were reported:

• Machines didn’t always read thumbprints properly.

• Many women didn’t know about the new payment centers and went to old locations.

• Some shopkeepers were untrained or had technical problems.

• A few agents tried to charge illegal fees, but BISP investigated these cases.

What BISP Is Doing

To fix these problems, BISP is:

• Sending trained teams to check retail shops

• Removing agents charging illegal fees

• Giving better training to shopkeepers

• Sending mobile alerts to raise awareness

• Providing helplines to report issues

Tips for Beneficiaries

• Bring your original CNIC every time

• Clean your thumb before scanning

• Don’t share your PIN or details with anyone

• Never pay extra—BISP payments are free

• Keep your printed receipt as proof

• Report any problems to BISP immediately

This new system is a step forward, but it still needs improvements to make sure all families get their payments safely and without trouble.

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