How to File a Complaint If Your BISP September Payment Has Not Arrived

The Benazir Income Support Programme (BISP) continues to play a vital role in supporting millions of Pakistani households. For many families, BISP payments cover essential expenses such as food, education, transportation, and medical costs. The September installment, like every payment cycle, brings hope for beneficiaries, but some do not receive their payments on time. If you are among them, there is no need to panic. This guide explains why your payment might be delayed, how to check your status, and the proper steps to file a complaint.

Reasons Your BISP Payment Might Be Delayed

Technical or System Delays – During peak disbursement periods, BISP’s payment system can face overload or temporary errors, delaying transfers or status updates.

Eligibility or Household Changes – Changes in your Poverty Means Test (PMT) score or updates in NADRA’s database, such as household or income information, may temporarily hold your payment.

CNIC Issues – Expired cards, spelling errors, or mismatched details with NADRA can prevent payments from being processed.

Biometric Failures – At cash-out points, fingerprint verification is mandatory. Worn fingerprints, machine errors, or incorrect finger placement can cause payment denial.

Mobile or SIM Problems – SMS alerts notify beneficiaries about payments. Inactive numbers or unregistered SIMs can lead to confusion even if the payment is released.

Staggered Payment Phases – Payments are often released in phases across regions, so some beneficiaries may receive their installment later than others.

How to Check Your BISP Payment Status

Using SMS (8171 Service) – Send your 13-digit CNIC to 8171 to receive instant updates on your payment status.

BISP Web Portal – Enter your CNIC and solve the captcha on the official portal to check if your installment has been processed or blocked.

Steps Before Filing a Complaint

• Visit a BISP Tehsil Office with your CNIC and SMS proof for assistance.
• Retry biometric verification or update fingerprints at NADRA if necessary.
• Ensure your CNIC is valid and all personal and household details are correct.
• Keep a SIM registered under your CNIC for receiving payment alerts.
• Be patient if your area’s payments are scheduled for a later phase.

How to File a Complaint

BISP Helpline – Call the toll-free number 0800-26477, explain the issue, and receive guidance along with a reference number.

Online Complaint Portal – Submit your complaint online with CNIC details and supporting evidence to get a reference number for tracking.

Tehsil Office Complaint Desk – File a written complaint at the nearest office with CNIC, date, and issue description to receive a reference slip.

After Filing a Complaint

Once filed, officials verify records with NADRA, follow up if additional documents are needed, resolve minor issues within days, and provide a reference number to track progress.

Practical Tips for Beneficiaries

Always keep CNIC valid, ensure household information is correct, regularly check payment status through 8171 or the portal, maintain an active registered SIM, and trust only official BISP channels. File a complaint immediately if you suspect non-payment or deduction.

By following these steps, beneficiaries can ensure their BISP payments reach them without unnecessary delays.