BISP 8171 July 2025: How to report payment deductions easily

The Benazir Income Support Programme (BISP) helps low-income families across Pakistan by giving them cash assistance. But many people are facing a serious problem: unauthorized deductions from their payments.

If this has happened to you, don’t stay quiet. You have the right to file a complaint and get your full payment back. This simple guide explains how you can protect your rights and take action.

Why You Should Report Payment Deductions

When someone takes money from your BISP payment without permission, it is illegal. Some agents or shopkeepers demand extra fees, which they are not allowed to charge.

By reporting, you can:

• Get your deducted money back

• Help stop corrupt agents

• Improve the system for others

Even if the deduction seems small, don’t ignore it. Every rupee counts.

Who Can File a Complaint?

You can file a complaint if:
✔ You are registered under BISP Kafalat, Taleemi Wazaif, or BISP Savings Scheme
✔ You received less than the full payment
✔ A retailer or agent demanded a service fee or bribe
✔ Your payment was approved but you didn’t receive it

How to File a BISP Complaint (4 Simple Ways)

Call the BISP Helpline (0800-26477)

• Dial 0800-26477 (free call).

• Share your CNIC number.

• Explain the issue clearly: when, where, and how much was deducted.

• Write down the reference number they give you.

This is the fastest way if you can’t visit an office.

Visit the Nearest BISP Tehsil Office

• Take your original CNIC and registered mobile number.

• Ask for a complaint form and fill it with details:

  • Your name, CNIC, payment center name, deducted amount, and what happened.

• Submit the form and get a reference number.

This method is ideal if you prefer face-to-face help.

File a Complaint on the BISP Online Portal

• Visit the official BISP website or 8171 web portal.

• Enter your CNIC number and fill the complaint form.

• Upload evidence (if any).

• Submit and save your reference number.

This is best for people with internet access.

Send an SMS to 8171 (If Available)

• Type your 13-digit CNIC and send it to 8171.

• Follow any instructions in the reply.

Note: This option may not work in all areas, so check with the helpline first.

Information You’ll Need Before Complaining

✔ Original CNIC
✔ Registered mobile number
✔ Date, time, and place of payment
✔ Name of the agent/shopkeeper (if known)
✔ Amount deducted
✔ Proof or screenshots (if available)

What Happens After You File a Complaint?

1. BISP will register your complaint and give you a reference number.

2. They will investigate the issue.

3. If your complaint is valid:

   • You may get your deducted money back.

   • The agent/shopkeeper may face punishment.

4. You’ll get updates through SMS or phone call.

Most complaints are solved within 7 to 14 working days.

If There’s No Response

If you don’t hear back, you can:

• Call the helpline again with your reference number.

• Visit the Tehsil office for an update.

• Ask staff to escalate your complaint.

Don’t give up. Follow through until you get your full payment.

How to Avoid Scams

Don’t Do This:

• Don’t pay anyone a “fee” to get your payment.

• Don’t share your PIN, fingerprint, or CNIC photos.

• Don’t trust people who claim they can fix your issue for money.

Do This:

• Only use official numbers (8171 for SMS, 0800-26477 for calls).

• Keep all receipts and SMS messages safe.

• Ask a trusted family member or community worker for help if needed.

Your BISP payment is your right. Don’t let anyone take even a single rupee from you. If you face any unauthorized deductions, report them immediately and make sure you get your full amount.

Read More: Ehsaas 8171 July 2025: Check your eligibility and payment today