SSWMB strengthens people-centric service delivery model

Managing Director of the Sindh Solid Waste Management Board (SSWMB), Tariq Ali Nizamani, visited the SSWMB Call Centre located at State Life Building No. 2 on I.I. Chundrigar Road, Karachi, to review operational performance and further strengthen citizen service delivery mechanisms.

The visit aimed to assess the overall functioning of the call centre, which serves as a key platform for receiving and addressing public complaints and queries related to waste management services.

During the visit, the Managing Director interacted with call centre agents and reviewed complaint-handling procedures and response coordination mechanisms. He appreciated the staff for their professional role in maintaining effective communication between citizens and the organization.

Talking to media representatives, Tariq Ali Nizamani said, “Prompt resolution of public complaints remains our top priority. Efficient service delivery strengthens citizens’ trust in public institutions.”

He emphasised that consistent service quality and timely response are essential for improving sanitation standards across the city, adding, “Every complaint is an opportunity to improve our performance and serve people better.”

Encouraging public participation, he said citizens can register waste-related complaints by dialing 1128, adding that public cooperation is vital for achieving a clean and healthy environment.

During the visit, discussions were also held between SSWMB management and call centre administration on improving response time, enhancing coordination, and introducing further measures to make complaint management more efficient and citizen-friendly.